Shipping policy

ORDER PROCESSING:

Please allow 24 hours (1 day) to process your order. Expect an email within 48 hours (2 days) to let you know your order is on the way!

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within United Arab Emirates (UAE). If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Orders are generally shipped within 48 hours (two days) using Quiqup Delivery LLC.

INTERNATIONAL SHIPPING

We offer international shipping with delivery timelines of 5-14 working days since expectations can vary greatly depending on destination

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PANDA GROUP OF COMPANIES LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition (Note the items eligible for refunds on our refund policy) and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sylvia@pandagroupuae.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.